Audio interview with Eric Berger on building an online community

July 10th, 2008 by Patrick Thornton

Eric Berger, the SciGuy over at the Houston Chronicle, has had success building a blog with a strong community around it.

Building a community requires hard work and dedication. It takes a blogger who embraces two-way communication. Just writing print stories online won’t build a community, but it doesn’t take crazy ideas to get people interacting on a blog.

“Simple things like ending a post with a question,” Berger said. “Once you get people commenting, they feel compelled to come back.”

Building a community involves a lot of reader interaction. Berger gets a lot of reader comments on his blog, and he moderates the blog himself. Plus, Berger tries to respond as much as possible to comments on his blog.

Moderating comments can take a lot of time, especially with contentious issues like global warming, intelligent design and others.

“It does take time to moderate, but it makes for a much better community,” Berger said.

His paper has unmoderated comments on stories and the discussion and community isn’t the same. Often the comments on stories quickly devolve into banal arguments. Berger believes interacting with users keeps the discussion more on topic and less inflammatory.

“If people know that someone is going to read what their writing and perhaps judge them, they’ll be more careful with what they write,” Berger said. “It’s good in the sense that people recognize that there is going to be a presence of someone in there.”

What hasn’t worked for Berger: podcasting and video. He could do 3-4 blog entries in the same time he could do one video, and more people would look at the blog posts. Podcasting was a lot of effort for a few hundred people to listen to.

His blog, on the other hand, usually generates 100,000+ page views a month.

Berger also gives advice on why you should blog.

“It really does improve your reporting of the beat,” Berger said.

But he cautions that if you don’t want to blog and build a community, you won’t be successful. Building a community takes time and effort. You have to want to do it.

Check out the full interview for Berger’s thoughts on building an online community around a beat.

Click here to stream the interview. Or click here to download the MP3.

Using a survey to take the conversation to the next level

July 7th, 2008 by Patrick Thornton

Eric Berger, the SciGuy, has a thriving community on his blog, with regular users, but he is always looking for ways to build a stronger community.

Berger, a beat reporter for the Houston Chronicle, often asks for users’ input and uses his blog to build a community around his beat. I wrote a week ago that not every blog post needs to be about news. Some are about starting conversations, and that’s what building a community is all about.

"It makes them feel apart of the community," Berger said about interacting with readers by using his blog to drive discussion and by responding to users’ comments. "It’s a sort of give
and take as a conversation as opposed to a one-way street, which was
the old model for news."

Berger found another way to take the discussion on his blog to a new level by using an online survey. When Pew released the results of its survey on religious beliefs in America, Berger saw an opportunity to compare the results of that national survey with what his readers believed. Not only are Berger’s readers fans of science, but they are also Texans, which, according to Pew, are more devout than average Americans.

So, Berger made his own online survey for his readers to take using Survey Monkey. Hundreds did and the results are fascinating. Eric set out to answer this question:

If you’re here, chances are you’re interested in science. That would predispose most to accept evolution, I think. But what about the controversial notion that science leads one away from God?

The answer from his (non-scientific) survey is yes, science tends to lead people away from God. According to Pew, 71 percent of Americans are "absolutely certain" of their belief in God or a universal spirit, while 77 percent of Texans are absolutely certain. But just 47.8 percent of Berger’s readers are absolutely certain.

Just five percent of people nationally "don’t believe in God," while 24.4 percent of Berger’s readers don’t. The thing is, the results might not be quite what they seem to outsiders.

Berger says that many science blogs are outwardly anti-religion. What Berger sees from these results are that many of readers are religious — probably more so than the typical science blog.

"It’s a little bit different from a lot of national science blogs, which often take a pretty strong anti-religious approach," Berger said about the results from the survey. "I certainly wouldn’t want to do that because I’d alienate a lot of readers."

Both posts (the original announcing the Pew results and the second announcing Berger’s results) generated a lot of comments from readers. Berger used this opportunity to build a strong community and to introduce more interactivity into his blog.

What Berger did is the kind of thing a beat reporter couldn’t do in print. With online tools like Survey Monkey, Berger can try new ways of communicating with readers. Most of these tools are pretty easy to use and often free (Survey Monkey is free for the first 100 responses).

Building a strong community of regular users is a great way to hone in on two important Web metrics: Time spent on a Web site and repeat traffic. Repeat visitors will drive up both page views and visits, which your business staff will love. Creating a survey doesn’t take a lot of time, but it can have a monster effect on your traffic, especially repeat traffic as people discuss the survey results.

"The idea was basically another way to bring people in to feel connected, apart of the community, because the idea is that you want to build a base of regular readers — people who come to your site every day," Berger said. "This was just another way for them to feel apart of the community."

Live Events: Which Scientist(s) Do You Want to Grill?

June 12th, 2008 by Patrick Thornton

 
clipped from blog.wired.com

Famous_scientists_3
Starting next week, you could be chatting live with the mot important scientists in the world right here on our humble blog.

As we’ve seen more good apps for live events, like Meebo, we’ve been thinking about presenting more live content on Wired Science. It seems like a fun next step in our WiSci 2.0 plans to provide our readers with more transparency and new ways to access science content.

Up first, we’re going to start bringing in famous (or underappreciated or particularly "Wired") scientists and letting you all have a (lightly moderated) discussions with them.

I have a few scientists in mind who I think WiSci readers will love, but I want to make sure everyone has a say, too.

So, I’ve got one big question and one little question for the community. BIG: Which scientist would you like to see? Feel free to send me a couple names because we can bring them in pretty regularly. And small: is the West Coast lunch hour a good time?

  blog it

Taking science to the people. Help wanted.

May 29th, 2008 by David Cohn

Sometimes it’s better to just let the beat blogger say it for themselves.

Check out what Eric Berger is doing at the Houston Chronicle.

This is no small feat. Eric is recruiting local science experts to create and maintain blogs covering their specific fields of interest. As "science" is a huge study ranging from meterology, biology and all kinds of ‘ologies’ - Eric could theoretically create a vast blog network.

But conditions on the ground suggest that Berger should take it slow - one blog at a time. The first blog, Atmo.Sphere, looks like a great start. It’s described as "climate conversation with John Nielsen-Gammon and Barry Lefer."

What does this development mean?

Eric is building a network. "The goal of these changes is to provide a neutral space for scientists
and the general public to meet and speak on the issues of the day.
There are blogs by scientists for scientists, and there are blogs aimed
at the general public. I’m aiming for a hybrid site where people can
get their questions answered by real, live scientists, where scientists
can get feedback, and everyone can find a bit of daily zen."

The hard part is yet to come. Eric will have to keep the bloggers motivated and make them feel like part of his posse. A follow up post may talk with people at the Chron to find out what technology is driving this, but as always, technology is second to people power. The real effort was Eric finding a science blogger to dedicate themselves towards this project.

Read more from Eric to find out what he is looking for and what he hopes to get out of the experiment.
(yes, I really want you to click that link, because it’s a fantastic pitch to get the public involved in journalism)

Katharine Fong: San Jose Mercury News - “How This Can Integrate into the Everyday Work-flow.”

February 1st, 2008 by David Cohn

Picture_3
The San Jose Mercury News’ Green Tech beat is almost ready to launch a Ning site of their own. I’ve checked it out and it’s looking very clean (with a light green background) and I think will be easy for people to interact with.

Similarly, Education Week and the Patriot News have Ning sites as well - all three are ready to launch and probably will very soon (one even has a fantastic video introduction which I hope to re-post later).

I wanted to get in touch with Katharine Fong , the deputy managing editor at the San Jose Mercury News to find out how things were shaping up at, especially after their recent executive editor change.

With a drastic change like that in the newsroom it’s completely understandable for everyone to do a quick gut-check. But Matt Nauman and Kathy decided to move ahead with the beat blogging experiment, truly championing a mantra I think all newsrooms should adopt if they want to start a beat blog of their own: It’s cheaper and easier to just start something online than it is to hold all the meetings to decide whether or not to try it.

That’s not to say that people’s attentions are cheap: You don’t want to try an ill-planned experiment that involves readers and loses their faith - that is your bread and butter. But online tools for collaboration are quick and easy to use and cheap. Dirt cheap. Free. You don’t need to have meetings to discuss the cost analytics of beat blogging. If you are having that conversation, stop right now. The conversation you should be having is: Do we know how to do online organizing? That’s what Matt and Kathy have been circling around - which is great. That’s the shift a reporter needs to have in beat blogging.

Still, the change in managment and regular work load has understandably slowed the launch of the green tech social network. But as I have repeated to all the beat blogging editors/reporters - this is not a race and it’s much better to take it slow than rush into something and realize you weren’t prepared.

At this time Katharine and Matt Nauman, the beat reporter are thinking about the overall strategy of the Ning site. Do they give it a mission statement or let it run as it is? Should they start very small and grow organically, or try to push things as wide as possible.

For now, the goal is to seed the network without over-extending Nauman. This will be a difficult balancing act, but it seems that it is an integral part of it: While online organizing can help a reporter - we have to remember that we are still reporters.

That said, Katharine had lots of ideas about how the network can be organized and approached. Once this network launches it will be a live experiment.

Quick Pitch Deployed - Join a Music Beat Blog

January 30th, 2008 by Patrick Thornton

From Eliot at Wired: This is not the full pitch, but a quick letter of intent just to see who else might be interested in joining his project. It’s a quick letter explaining the space and asking for contact information. From there, Eliot can compile and send a fuller invite when he is ready.
clipped from blog.wired.com

Join A Digital Music ‘Beat Blog’?

Beatblogging_2
Social networking isn’t just for keeping up with friends and playing scrabble — it can also be harnessed for the purposes of news reportage.  Or so I’m hoping.

In conjunction with NewAssignment.net’s Beat Blogging project, I’m looking for people who want to help report on news stories by providing  perspectives on breaking news, story ideas, and new angles on existing news.  I’ll mainly be inviting people from within the music and tech industries, but I thought I should give Listening Post readers a chance to participate too, judging from the quality of some of the comments here.

There aren’t too many spots available, but I’m hoping to recruit a few good participants.  If this sounds interesting, send me an email by clicking on the little envelope symbol at the top of this post with your contact information and affiliation, if any.

  blog it

Mark Watanabe - The Seattle Times Editor: “More Direct Conversation and Not Just Idle Chit Chat”

January 23rd, 2008 by David Cohn

Recently I’ve begun to hunt down the editors of the beat blogging project to get their thoughts, views, expectations and fears. The goal: Get all 13 on the record and then take a step back to see what the general vibe is (similar to the follow up I did with the reporters who are busy working on their pitches/getting their networks started).

Yesterday I talked with Mark Watanabe, editor of the Seattle Times beat blogger Brier Dudley. Here’s how the conversation went down.

So what’s your general sense of things? What will be your role?

To start off, we haven’t done a whole lot. It’s been difficult to find the time. Brier has been finding the time to do it, but there is still everyday business, plus the holidays and the consumer electronics show right after that. It all really cut into time, he is basically just catching up now.

My role is just being there and interested in what he is doing. I’ll act as a sounding board for some of the ideas he has and participate in the meetings with Cory, who is the point person and initally got us going in this project. She is a senior producer in our staff — she is more aware of the technology possibilities as well as navigating the internal structure that we have and knows when we have exceed our resources. [Note: Cory, I'm coming after you next].

 

What are those newsroom realities?

A lot of that depends on Cory’s time and inclination. She has been open to trying different things. Brier has had a blog going on almost two years now - so he has established an informal network in that way and can levarage that into building a more structured network wether its a website or something else.

My interest in this is to step back and see how it works and possibly apply some of that to our other technology and more general business reporting, as it makes sense. Our reporters understand this stuff.

How do you see Brier’s network evolving?

It’s kinda of up for grabs. What I suspect:  We will get more regular participation by specific people. One of the things that has developed with the blog, especially technology blogs, it does not evoke as much participation in terms of comments. I think part of that is the nature of a subject - it’s less emotional. And a lot of that is governed by corproate policy –and the reluctance among people to talk about what they do for a living.

On the other hand, we do get a lot of activity via email. One thing that I can see our readers doing and developing is getting more comments not on the blog, but by a select group of people — that would make it more direct conversation and not just idle chit chat.

We are looking at an interesting situation here as much of what we are trying to use is what we do stories about, social networking, the use of technology in business and communication.

The third thing that will be interesting is, and one reluctance we have is the very public nature of this, which has advantages but we are in a very competitive situation on a news basis with the Poste Intelligencer. So we have to balance what can be accessed publicly.

One guding aspect  that we are trying to work with is to try different things, everybody knows this business is searching for itself right now - the more we have a spirit of experimentation the better.

How much time are you willing to let Brier spend on this?

Thats hard to say. It depends on what is working and what pays off. I’m willing to let him spend however much time he wants. He knows what he has to do in any given week in terms of the paper or the blog - persumably if some of this works, it’ll feed back into it. The only caution would be — we are not afraid to drop stuff if its not working.

Tell me about the experiment that Brier updating us on at the end of 2007.

I thought it was a worthy first effort. I would have done some things different if we had to do it over again, there are things I’d be more careful about. I would have made sure we had enough technology. Some of this is just trial and error, and this was a quick idea of a different approach to a year end story — and it worked out in our head. So we tried to translate that into what tools we had available. I tried to do the survey on — Survey Monkey — it seemed that it would work, except the free version only allowed for 10 questions.

Also because of the time of the year we had limited resources and sources were scarce. It really wasn’t the right time for what we were trying to do. But it worked enough that we came up with something and we would do it again, just differently.

I think Brier’s effort will have more concetrated resources. That was a last minute thing, but Brier’s project is something we all know about and people will be able to carry on more and react along with it.

Seattle Times Experiment, Lessons Learned and The Next Phase of Beat Blogging Begins

January 7th, 2008 by Patrick Thornton

Our Seattle Times beat blogger, Brier Dudley sent me an interesting note last week.

(Side Note: Dudley is currently at the Consumer Electronics Show in Las Vegas. I hope next year in anticipation of CES both Dudley and Eliot Van Buskirk use a networking tool like Crowdvine’s Conference spin-off to do pre-conference networking with potential sources).

In the note Dudley informed me of a year-end project the entire Seattle Times tech team did which was partly influenced by the beat blogging project. They gathered beat sources and asked them to participate in a survey and comment on year-end trends, and compiled their input as a cover story.

"It worked okay; serious glitches in the online form we used "lost" some of their input or forced them to enter stuff repeatedly until it "stuck" but they were good natured about it and seemed to enjoy the participation. Key lessons: Spend more time getting the online form right - we used a modified version of our reader forum form - and be sure you run through it a few times in the shoes of your sources, maybe from a PC at home outside the network."

Without a doubt - a good lesson.

But there was more in the note from Dudley. He also included the "pitch letter" that the Seattle Times tech team sent out to their sources. This is a "quick and dirty" example.


Hi TK, we still have to get together for coffee or lunch sometime, but in
the interim, I wonder if you’d like to participate in a year-end project the
Times tech team is doing.

We’ve got a list of technologies and we’re asking some people in the industry
to rate them from one to five, with five being "game changer" and one being
"forget about it." It’s all set up on a Web form, and if you’d like you can send
comments by email.

We’ll run the results as a big year-end package. I’d love to get your
perspective in there, but if you’re busy, no problem at all, I’ll catch you next
time.

Here’s a link to the Web form: (Link Here)
Thank you,
Brier Dudley
Contact info her

This brings up the next phase of beat blogging which we are now entering. I call it "the pitch" Jay Rosen calls it "the contract." It might also be construed as "first contact." The point is at some point the relationship  between reporter and source has to be agreed upon. The reporter needs to extend their hand and say something to the tune of "here’s what I’m trying to do, here are the expectations I have for you, here’s what you can expect from me, etc., etc.

It sounds simple - but the importance of it can’t be overstated. First impressions, contracts, creating initiative, and more - all stem from that first contact, pitch or contract.

I’ve asked the beat bloggers in this project to start thinking about their pitch letters and it’s something we will consider here at the blog too. We will look at examples, (constructively) criticize them and examine what are the essential elements.

If participation is really a new aspect of journalism then as journalists we need to figure out how other professions engage people to participate online.

Cincinnati Inquirer Starts their Beat Blog: No Such Thing as a Bad Mistake

January 4th, 2008 by Patrick Thornton

The first obvious step to beat blogging is starting a blog. That’s what the Cincinnati Inquirer did on January 2nd when they launched a blog to cover Proctor and Gamble.

The first post, written by one of the technical folks, had a big glaring error.

"This new blog will contain subjects of interest to the business reader
following the consumer products giant Procter & Gamble, as well as
the consumers who use its 3,000 brands."

That’s about 2,700 too many brands.

Our Beat Blogger,

Keith T. Reed was quick to correct the mistake in a follow up post (kudos for thinking on his feet and being honest with the readers). In it he succinctly describes what a beat blog is.

"See, this blog is meant to be a forum where my reporting on P&G is
informed by those who know the company best — its workers, executives,
retirees, customers and anyone else with a close relationship and
vested interest in the company."

For some this approach to blogging is nothing new. One of the advantages to having a wildly read blog is that your readers act as fact checkers. Still, this is an interesting and great start for a beat blog. First: Kieth is already aware of how advantageous his readers knowledge is and has already had the chance to recognize them publicly. That this was done so early on means Keith will only dive into this relationship further - which is where beat blogging comes in. How can Keith take this one step further?

The next step is building a digital relationship with sources. Taking readers, like the 6 that commented on that first erroneous post, and bringing them into the reporting process, which is much more dynamic than the reading/commenting process. That final shift won’t be easy, but Keith obviously understands the communicative power of blogging. To get it started Keith needs to expand on his plea to readers. The first thing to do if you want to get a community of sources to help your reporting is ….ask. State the terms of what you want, what you expect and what they can expect from you. I call it "the pitch," Jay Rosen calls it "the contract." It is the next phase of the beat blogging project.

It might not be a blemish free start, but the Cincinnati Inquirer now has a blog to organize their effort in this beat blogging experiment. The next thing to do is write a pitch letter to sources.

An Adventurous Beat: VentureBeat writer Eric Eldon Uses Facebook to Find Stories and Sources

December 7th, 2007 by Patrick Thornton

Ericeldon_3

"If they are on a crappy forum list, that’s where
you have to be. You can’t think like a
reporter, you have to think like
you are part of the community. You are not cut off from the rest of the world."

"In order to get scoops and understand what is going on (in your beat), these lines
have to blur. I know that’s something that Mike Arrington has been
preaching for years and his success proves he is right. It creates all
kinds of conflict of interest issues, but there are ways to deal with
them."

When Jay Rosen first proposed the BeatBlogging project one comment on his blog stood out to me. Eric Eldon wrote

"I’m a reporter. I write for a tech blog. I already use social networks to get scoops. So do my competitors."

The first reason this post caught my eye: I met Eric about a year ago when I gave a talk at the College Media Advisors conference in NY.

Eric is a journalist, but he had been working with some computer developers to build an online web application and CMS that will allow for collabrative editing: He showed me WriteWith, a tool that news organizations can use to organize citizen journalism projects - especially if they want to edit the citizen journalists (WriteWith will help you avoid the headache of emailing word documents back and forth. Something our Houston Chronicle reporter might think about).

The final reason Eric’s comment stood out: He writes for VentureBeat. This blog is the product of a former San Jose Mercury News reporter Matt Marshall, who knows all too well what it take to survive in the newsroom. Not only that, VentureBeat plays in the competitve world of technology blogs that includes GigaOm, TechCrunch, Read/Write Web and Mashable. When Eric says "so do my competitors," I have no doubt he is refering to them and more. These blogs, which hire reporters and are full scale operations, are pioneering the social networking approach to reporting. This is greatly eased by their beat, technology, which was pointed out in comments at the SJ Mercury News’ rethink blog - but we can all learn from it.

So with the introduction aside: Here is a conversation with Eric Eldon, a young reporter who says Facebook is a tool that helps him report.

So what do you mean you use Facebook to report?

I have a lot of Facebook friends who are both friends and potential sources. I’ve gotten a few story ideas just by watching what
they talk about — the links they post and the comments they
leave, the groups they join.

I have to be really careful so I can maintain them as
friends, but Facebook lets me see what they are thinking before they start
publicly talking about it through press agents. Then, I talk to them to get more details. I have gotten a couple
of big articles that way. Social networking gave me a window into what was
happening behind the scenes in a way that is okay with my sources.

Example

The best example: Over a month ago on Facebook I started to notice that
people were leaving comments on a couple Facebook developer groups about how Facebook was going to trace
people’s web traffic off of Facebook. I wrote an article about it and a
few follow ups. What the people were discussing ended up being Facebook Beacon.

(READ MORE)

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